ARE YOU WINNING HIGH-CONSEQUENCE CONVERSATIONS?

Now You Can!
Every interaction you have with a client has consequences, whether you are approaching it strategically or not. How intentional are you being about navigating these conversations?

NOTE THAT THIS IS A WEDNESDAY MEETING.

*   Create your winning conversation game plan

*   Define intentions and desired outcomes for key client interactions

*   Identify the conversation “persona” and needs of the person on the other side of your interaction

*   Ask the “right” questions to get to what your client really wants or may have concerns about

*   Drive positive outcomes and position yourself as a trusted partner

This is a joint meeting with The National Kitchen and Bath Association (NKBA).

Lisa Mitchell, CFI is a communications expert and Founder of Power Body Language. She specializes in Body Language and Non Verbal communication skills, coaching high-performing executives, and providing expert analysis during jury selection. She is a Certified Forensic Interviewer (CFI) and a Certified Body Language Trainer and holds a Masters Degree in Management. Lisa works with companies and organizations worldwide to provide best-in-class Communications workshops, trainings, and keynote speeches.

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Lisa Mitchell
Founder & CEO – Pulse Analytix
Founder  – Power Body Language
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Cell: 260-615-8016

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